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Terms of Service

Version 2026-10-09-v12 · Applies to new orders that accept this version

The service

Songado sets up, runs and optimizes YouTube advertising campaigns for music videos through Google Ads. Choose a total budget of 100, 200, 300, 400, 500, 600, 700, 800, 900 or 1,000 in EUR, USD or GBP, or CZK 2,500 through CZK 25,000 in CZK 2,500 steps. The smallest starter allocates exactly 50% to advertising and 50% to service. For other tiers, the selected total includes a service fee displayed before ordering; the remainder is reserved for Google Ads delivery. Payment processing is included and deducted from our service fee. Total budgets above 1,000 in EUR, USD or GBP, or CZK 25,000, are agreed individually. The accepted allocation and EUR payment are shown in the final review. Unused advertising funds are returned under the refund rules below.

Prices & invoicing

New orders are charged in EUR. In the final order review, the selected-currency advertising budget and service fee are separately converted to EUR using the server's dated ECB reference rate and rounded to EUR cents. Their sum is the exact total payable. The review shows the original selected-currency total, the rate and date used, both EUR components and the exact EUR payment before you confirm. The payment offer is fixed for 15 minutes; after expiry, a new order requires a refreshed offer and review of the new amounts. An identical order already saved may resume its original payment without conversion again. The accepted EUR amounts are recorded with the order and shown in Stripe checkout. Your bank or card provider may use a different rate or apply its own charges. WishCrank s. r. o. is not VAT registered. No VAT is added. Business customers can enter company and billing details during checkout.

Our Google Ads account spends EUR. The accepted EUR advertising budget is the allocation for the campaign; we do not convert or reprice it again after order confirmation. Payment processing charges are paid from our service margin and are not deducted from your advertised ad budget or added to the total payable. Refunds of new EUR orders are made in EUR; a full refund before launch returns the full original payment amount. A bank may apply its own conversion when crediting your account. Existing orders retain their original currency, amounts, seller, terms and any recorded conversion allocation; recovery and refunds do not reprice them.

Targeting, changes and pauses

Reference artists guide contextual targeting and may be complemented by relevant related artists, genres, topics and available placements. They do not guarantee access to a particular artist’s fans. Selected countries define eligible locations; delivery and spend are not guaranteed to be equal between countries. Replacement videos may require another review and a revised start date. Send pause requests with your Order ID to hello@songado.com. We confirm the effective pause time and reconcile actual delivery before agreeing any applicable refund. Reports cover your own campaign.

What we promise, and what we don't

We promise a properly built campaign, launch within 48 hours after payment, complete materials, Google approval and the permitted service start date, or on the agreed later date, daily management for the agreed duration, and a report with raw data you can verify in your own YouTube Studio.

We do not promise any specific number of views, subscribers, chart positions, playlist placements or other outcomes. Any figures shown on our site are estimates, not guarantees. Results depend on your video, genre, audience and markets.

Your responsibilities

Cancellation, service fees & refunds

At checkout, you authorize a hold on your card for the agreed EUR total. We capture the agreed total before campaign launch or automatically at the first scheduled check after 48 hours from authorization, whichever comes first. Scheduled checks normally run every five minutes. Before capture, an operator can cancel the authorization and release the hold. Send cancellation requests with your Order ID to hello@songado.com as soon as possible. A request is effective when we actually cancel the authorization; if capture has already completed, our full refund promise before launch still applies. Authorization is not payment. Preparation and research may begin after verified authorization and receipt of the necessary materials, subject to your separate service start choice. We capture and verify successful payment before publishing or enabling advertising. After successful capture, we automatically issue and email your paid invoice; it does not require another payment. If the hold expires or capture cannot be completed safely, we do not create another payment automatically; we contact you about the next step. Bank processing times for releasing holds vary. Before your campaign goes live, you may cancel for a full refund, including work already done on preparation. If Google definitively rejects the ad and the issue cannot reasonably be fixed or appealed, we cancel the unlaunched campaign and return the full amount paid.

The service fee is split into 50% for completed preparation and launch, and 50% for ongoing management. After launch, the first half is earned for properly completed setup and launch. The management half is earned proportionately to the management days actually delivered out of the agreed campaign duration. We do not automatically count waiting for approval or paused periods without management as delivered days. Partial days are counted proportionately; we round the resulting amounts to the smallest unit of your order currency.

If you cancel after launch, we return the unused advertising budget and the unearned part of the management fee. Advertising spend genuinely incurred for your authorised campaign is not refundable. For example, with a 100€ service fee and 14 agreed days, completed setup and two delivered days earn 50€ + (50€ × 2/14) = 57.14€; the service refund is 42.86€, plus any unused advertising budget.

If we make a mistake or fail to deliver the agreed service, we refund the affected service portion, up to the whole service fee for a substantial failure. You do not bear unauthorised advertising spend caused by our error. A replacement campaign or credit is an optional remedy you may choose, never your only remedy. Correctly delivered work is not automatically refundable solely because results fall below expectations; mandatory rights remain unaffected.

Request cancellation or a pause by emailing hello@songado.com with your Order ID. A pause takes effect when actually applied; we confirm that time. Google may later revise spend or issue invalid-traffic credits. We return the undisputed unused balance promptly, normally initiating the refund within 14 days of cancellation, and reconcile later attributable credits without counting them twice. Any mandatory refund deadline takes priority. We do not automatically charge you for a later reporting difference. Refunds return to the original payment method unless otherwise agreed; bank processing times may vary.

Consumer withdrawal and starting work early

If you have a statutory right to withdraw from a distance service contract, including applicable EU consumer rights, you may withdraw within 14 days of the contract being concluded, without giving a reason. For these orders the contract is concluded when payment is confirmed. Email us an unequivocal statement identifying your order; you may use: “I withdraw from my Songado service contract, Order ID [number], paid on [date]. Name: [name]. Date: [date].” No particular form is required.

For customers declaring residence in the EU, EEA or United Kingdom, we ask separately whether you expressly want work to start before that period ends. We collect your country of residence separately from advertising target countries. For other declared countries, preparation may begin after verified card authorization and receipt of the necessary materials; any mandatory local rights remain unaffected. This choice is optional and is not preselected. Without that request, preparation starts after the withdrawal period; this may move your requested launch date. If you request an early start and then withdraw, any lawful charge for service supplied must be proportionate to work actually delivered. Our more favourable full-refund promise before launch still applies. The 50/50 allocation is not a cancellation penalty and does not override statutory limits.

You lose the statutory withdrawal right for a fully performed service only where the law permits this and you gave the required prior express consent and acknowledgement. Mere payment or acceptance of these Terms does not replace that separate consent. We reimburse amounts due under statutory withdrawal within the applicable deadline, generally within 14 days of your notice.

These rules apply to new orders accepting version 2026-10-09-v12. Existing orders retain their original seller, Stripe account, terms and any individually agreed refund. We record the accepted version, acceptance time and early-start choice with the order.

Operator & governing law

The Songado service is operated and payments are collected by WishCrank s. r. o., company identification number (IČO) 57875413, tax identification number (DIČ) 2123297044, registered address Riazanská 673/81, 831 02 Bratislava, Slovakia. These terms are governed by the laws of the Slovak Republic. This choice does not deprive consumers of mandatory protections or competent courts available under the law of their habitual residence. Questions about these terms: hello@songado.com.